Cancel/Change Order

We offer a 12-hour cancellation window from the time you place your order. During this period, you can cancel your order and receive a full refund. Once your order has been processed and shipped, cancellations are no longer possible.

How to Cancel Your Order:

Before Processing: If your order hasn’t been processed yet (i.e., the items are not yet with the carrier), we can easily cancel it and issue a full refund to your original payment method. Please contact us as soon as possible.

After Processing: If your order has already been processed and is on its way to the carrier, we cannot cancel it. However, once the product arrives, you can return it by following our Return & Refund Policy.

To cancel your order:

• Send an email to support@stylefinesse.shop

• Use the subject line: “URGENT: Cancel Order #[Your Order Number]”

• Include your full name, order number, and confirmation that you wish to cancel your order.

If you need to make changes to your order, such as modifying the shipping address or changing product details (like size or color), please contact us within 12 hours of placing your order. After this time, we may not be able to accommodate any changes.

Types of Changes You Can Request:

Address Changes: If there’s an error with your shipping address, contact us within 12 hours to update the information. After this period, we may not be able to modify your shipping details.

Product Changes: If you wish to change the product (e.g., switch from one size to another), we suggest canceling the original order and placing a new one within the 12-hour window.

Once your order has been processed and shipped, we cannot make changes to the items in your order.

To ensure we handle your request quickly, please follow these steps:

• Send an Email: Contact us at support@stylefinesse.shop

• Use the Subject Line:

  • “URGENT: Cancel Order #[Your Order Number]” for cancellations.

  • “URGENT: Change Order #[Your Order Number]” for changes.

• Provide Order Details: Include your full name, order number, and a clear description of the change you wish to make or confirm your cancellation request. If you’re changing your address or product details, be sure to include that information as well.

Once we receive your email, we will respond within 1 business day. If your order hasn’t been processed yet, we will proceed with the cancellation or change as requested.

12-Hour Window: To ensure we can process your request, please reach out to us as soon as possible within the 12-hour window. Orders are processed quickly, and delays in contacting us may make it difficult to accommodate your changes.

Once Shipped: Once an order is processed and shipped, cancellations or changes are no longer possible. However, you can return the product once it arrives, as per our Return & Refund Policy.

Order Accuracy: Please double-check your order details (including shipping address, product selection, and quantities) before completing your purchase to avoid errors that may require a change or cancellation.

If Your Order is Canceled Before Processing: We will issue a full refund to your original payment method.

If Your Order Has Shipped: You will need to wait for the product to arrive before initiating a return.

Refunds typically take 3-5 business days to appear in your account, depending on your payment method and the bank’s processing times.

If you need assistance with canceling or changing your order, or if you have any questions, please feel free to reach out to our customer support team.

Email: support@stylefinesse.shop

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We’re committed to providing a smooth and hassle-free shopping experience at Stylefinesse, and we’ll do our best to assist you with your order modification or cancellation.

• Order Cancellation: Provides a 12-hour window to cancel the order with clear instructions.

• Order Changes: Outlines the 12-hour window for changes and what can be modified.

• Clear Contact Information: Makes it easy for customers to contact the support team for cancellations or changes.